Customer Promise

Your business is important to us, as it is to you, we know it and we want to be here to assist you to grow your business via your website.

• GreenArrow UK is committed to you and your website.
• We are committed to your business grow via your website.
• We are committed to answering you support request within 3 hours, if the matter is a result of a website is down we will contact you via email or phone as soon as possible however most times we will try and deal with the issue first and then call/email you. At all times we will call you or email you as soon as is reasonable.
• You will not have to waste your time frustrated and selecting options within an automated telephone or web system, we do have online support system, but you can also just email us on support@greenarrowuk.com or telephone us between 10am and 3pm.
• To provide you with effective and friendly service
• To help you choose the correct service for your website needs both in building a new website and hosting that site for you or any other service we offer.
• We respect all your data and no access to your details will be passed on to unrelated 3rd parties without your consent. Should you need a 3rd party to act on your behalf you must email us from the email address on our record or send us a letter by post to confirm your approval. Please note this authorisation cannot be given over the phone.
• We will listen to you to improve the customer experience to you and all our clients.

So there you have it, I hope we manage this for all our clients.

Darren